SHIPPING AND DELIVERY POLICY

At Blaspo, we are committed to providing clear information about order preparation, shipping, delivery charges and estimated delivery times.

Information on product pages and at checkout supplements this policy.

1. Order processing

Orders are processed Monday to Saturday, excluding public holidays. The usual preparation and dispatch time is 2 to 5 business days after payment is confirmed.

If a product requires a specific preparation time, this is stated on its product page.

An order confirmation email is sent after the order is validated. A shipping notification is also sent when the order is dispatched.

2. Delivery times

Transit times begin when the order is dispatched and are additional to the 2 to 5 business days of processing.

Mainland France

• Estimated transit: 5 to 8 business days after dispatch
• Estimated total: 7 to 13 business days after ordering

French overseas territories and international destinations

• Estimated transit: 7 to 15 business days after dispatch
• Estimated total: 9 to 20 business days after ordering

These times are estimates. They may be affected by public holidays, busy periods, customs checks, weather conditions, carrier difficulties or other exceptional events beyond our control.

Some products may have a shorter or specific delivery time. In such cases, the specific estimate on the product page or at checkout applies.

3. Carriers

Depending on the product, destination, weight and available shipping method, delivery may be handled by La Poste – tracked mail, Colissimo, Mondial Relay or another carrier used by the supplier or logistics partner shipping the order.

The carrier used may therefore vary between orders. Where the shipping method permits, the tracking number or link is emailed to the customer after dispatch.

4. Preparation by Blaspo or a partner

Depending on the product, the order may be prepared and shipped directly by Blaspo or by a supplier or logistics partner responsible for fulfilment.

Where necessary for delivery, the recipient’s contact details are shared with the relevant supplier, logistics partner or carrier in accordance with our Privacy Policy.

Even when a partner physically prepares or ships the order, Blaspo remains the seller and the customer’s point of contact for tracking and proper fulfilment.

5. Delivery charges

Mainland France

Standard delivery is free, with no minimum order value.

French overseas territories and international destinations

Delivery charges start at €8. The amount may vary depending on the destination, weight, dimensions, product characteristics and available transport method.

The final applicable charge is shown before the customer confirms and pays for the order.

6. Available destinations

Destinations served are those offered when entering the delivery address at checkout. If a country, region or territory is not offered, delivery there is unavailable.

Some products may be subject to transport or destination restrictions due to weight, size, nature or applicable transport rules. Known restrictions are stated on the product page or communicated before dispatch.

7. Customs duties and import taxes

For deliveries outside the European Union, customs duties, import taxes or handling fees may be requested by local authorities or the carrier.

Unless otherwise stated before ordering, these fees are not included in the price paid to Blaspo and remain the recipient’s responsibility.

Customers should check with their country’s competent authorities regarding any applicable charges.

8. Address verification

Customers must check that their delivery address is accurate and complete before confirming their order.

Blaspo cannot be held responsible for delays or failed deliveries directly caused by an incorrect, incomplete or inaccessible address provided by the customer.

If a correction is needed, customers must contact Blaspo as soon as possible. Changes cannot be guaranteed once preparation or shipping has begun.

9. Failed delivery, refused or unclaimed parcels

If a parcel is returned to Blaspo because of an incorrect or incomplete address, repeated recipient absence, an unclaimed parcel or unjustified refusal of delivery, Blaspo will contact the customer to offer reshipment or a refund according to the situation.

Reshipping costs may be requested where the failed delivery results from customer-provided information or failure to collect the parcel.

Where failure is attributable to Blaspo, its partner or the carrier, an appropriate solution is offered without additional charges.

10. Delays, abnormal tracking or lost parcels

In the event of a significant delay, abnormally stalled tracking or an order not received within the announced times, customers must contact Blaspo with their order number.

Blaspo makes the necessary checks with the carrier or shipping partner and informs the customer of the proposed solution.

If loss is confirmed, Blaspo offers reshipment or a refund for the affected order depending on the situation and product availability.

11. Damaged or non-conforming products

If a product arrives damaged or does not match the order, customers should contact Blaspo promptly with their order number and, where possible, photographs to help assess the situation.

This recommendation does not limit statutory guarantee rights. Return and refund conditions are set out in our Return and Refund Policy.

12. Contact

For questions about order preparation, shipping or delivery:
Blaspo – Monsouhait Samba EI
2 rue de l’Église, 95130 Franconville, France
Email: contact@blaspo1990.com
Telephone: +33 6 26 49 92 92
SIRET: 883 827 727 00016