RETURN AND REFUND POLICY

At Blaspo, we are committed to presenting our products transparently and handling returns in accordance with the French Consumer Code. Shipping origins and applicable delivery times are specified in our Shipping Policy or on the product page.

1. Right of withdrawal

Under Articles L.221-18 et seq. of the French Consumer Code, consumers have a statutory period of 14 days from receipt of their order to exercise their right of withdrawal without giving a reason.

Blaspo commercially extends this period and accepts return requests made within 30 days of receiving the order, subject to the conditions in this policy.

To exercise this right, customers must inform Blaspo of their decision through a clear statement by email to contact@blaspo1990.com or by telephone on +33 6 26 49 92 92. Customers may also use the model withdrawal form at the end of this policy.

2. Return address

After informing Blaspo of their decision, customers must return the product to:

Blaspo – Monsouhait Samba EI
2 rue de l’Église
95130 Franconville
France

To help identify and process the return, we recommend including the customer’s name and order number in the parcel. Customers must keep proof of shipment until the refund is confirmed.

3. Return shipping deadline

After communicating their withdrawal decision, customers must ship the product within 14 days of that communication.

For requests under the commercial extension up to 30 days, the return must likewise be shipped within 14 days of Blaspo accepting the request.

4. Condition of returned products

The product must be returned complete, with its accessories and, where possible, its original packaging.

Customers may handle the product as necessary to establish its nature, characteristics and proper functioning. They may be held responsible for diminished value resulting from handling beyond what is necessary for this examination.

For second-hand products, the original condition, included accessories and any defects stated on the product page will be considered when checking the return.

5. Return costs

For a change of mind or exercise of the right of withdrawal, customers bear the direct return costs.

Blaspo covers return costs where the return results in particular from a faulty product, a product damaged on arrival, a product not matching the order or a model or reference error attributable to Blaspo. Blaspo will provide appropriate return instructions.

6. Refunds

For a valid withdrawal, Blaspo refunds the product price and the standard delivery charges originally paid by the customer.

Additional charges resulting from choosing a delivery method more expensive than the standard method offered are not refunded.

The refund is issued no later than 14 days after Blaspo is informed of the withdrawal decision.

For physical goods, Blaspo may withhold the refund until the product is received or proof of its return shipment is provided, whichever occurs first.

The refund uses the original payment method unless the customer expressly agrees to another method that incurs no fees.

7. Orders not received, lost products or delivery errors

Customers must contact Blaspo when an order has not arrived within the stated timeframe or tracking shows an anomaly.

Blaspo will make the necessary checks with the carrier or shipping partner and offer an appropriate solution in accordance with the customer’s rights.

This includes products lost by the carrier, products damaged in transit, product or reference errors and orders not received within the stated timeframe.

8. Exceptions to the right of withdrawal

Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply, in particular, to:

• Products made to customer specifications or clearly personalised;
• Audio or video recordings and computer software unsealed after delivery;
• Sealed products unsuitable for return for hygiene or health protection reasons once unsealed after delivery;
• Digital content not supplied on a physical medium where performance has begun with the customer’s express prior consent and express waiver of the right of withdrawal.

These exceptions do not deprive customers of their rights where a product is faulty or non-conforming.

9. Faulty products and statutory guarantees

We recommend reporting visible damage as soon as possible after delivery to help handle the enquiry. This recommendation does not limit any statutory right.

Under Articles L.217-3 et seq. of the French Consumer Code, the statutory guarantee of conformity may be invoked where a defect appears within two years of delivery, whether the goods are new, second-hand or refurbished.

Rules presuming the existence of a defect at delivery may differ between new and second-hand goods.

Customers also benefit from the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code.

10. Contact

For withdrawal, return, exchange, faulty product or refund enquiries:
Blaspo – Monsouhait Samba EI
Email: contact@blaspo1990.com
Telephone: +33 6 26 49 92 92
Address: 2 rue de l’Église, 95130 Franconville, France

11. Model withdrawal form

Complete and send this form only if you wish to withdraw from your order.

To: Blaspo – Monsouhait Samba EI, 2 rue de l’Église, 95130 Franconville, France. Email: contact@blaspo1990.com.

I/We (*) hereby give notice that I/we (*) withdraw from the contract for the sale of the product below:

• First and last name: ______________________________
• Address: ___________________________________
• Order number: _________________________
• Product concerned: ____________________________
• Ordered on (*): ____________________________
• Received on (*): _________________________________
• Date of request: __________________________
• Signature, only for paper submissions: __________________

(*) Delete as appropriate.

12. Applicable legislation

This policy is applied in accordance with the French Consumer Code, particularly the provisions on the right of withdrawal, statutory guarantee of conformity and guarantee against hidden defects.

Nothing in this policy limits mandatory consumer rights granted by applicable legislation.